Ram-trucks 2013 С/V - Warranty Manual Manuel d'utilisateur

Chrysler Group LLCRam CV Cargo Van WARRANTY INFORMATION201313GENMZZ-026-AAFirst Edition Printed in U.S.A.

2.2 Corrosion WarrantyA. Who Is Covered?You are covered if you are a purchaser for useof the vehicle.B. What’s CoveredThis warranty covers the cost of

2.3 Restraint System Limited Warranty(Vehicles sold and registered in theState of Kansas only)For vehicles sold and registered in the State of Kan-sas

D. Towing Costs Are CoveredThe Powertrain Limited Warranty covers thecost of towing your vehicle to the nearest autho-rized Chrysler, Dodge, Jeep or R

Front Wheel Drive:transaxle case and all internal parts; axle shaft as-semblies; constant velocity joints and boots; differ-ential cover; oil pan; tra

F. Other Provisions of This Powertrain LimitedWarrantyAll other terms of the New Vehicle Limited War-ranty including the Section 1 (Your Rights UnderT

3. What’s Not Covered3.1 Modifications Not CoveredA. Some Modifications Don’t Void theWarranties But Aren’t CoveredCertain changes that you might make

• changing the vehicle’s configuration or di-mensions, such as converting the vehicle intoa limousine or food service vehicle; or• using any refrigera

3.3 Maintenance Costs Not CoveredYour warranties don’t cover the costs of repairingdamage caused by poor or improper maintenance.Nor do they cover dam

• corrosion caused by the extensive or abnormaltransport of caustic materials like chemicals, ac-ids, and fertilizers; and• corrosion of special bodie

3.7 Total Loss, Salvage, Junk, or ScrapVehicles Not CoveredA vehicle has no warranty coverage of any kind if:• the vehicle is declared to be a total l

IMPORTANTThis booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty

4. Other Terms of YourWarranties4.1 Exchanged Parts May Be Used inWarranty RepairsIn the interest of customer satisfaction, ChryslerGroup LLC (⬙Chrysl

4.2 Pre-Delivery ServiceA defect in or damage to the mechanical, electrical,sheet-metal, paint, trim, and other components ofyour vehicle may have occ

5. Emission Warranties RequiredBy Law5.1 Federal Emission WarrantyA. Parts Covered for 2 Years or 24,000 MilesFederal law requires Chrysler Group LLC(

• vacuum, temperature, altitude, speed, time-sensitive valves, sensors, and switches used inthese components and systems.B. Parts Covered for 8 years

6. How to Get Warranty Service6.1 Where to Take Your VehicleA. In the United States (We Include U.S.Possessions and Territories as Part of theUnited S

• If the authorized dealership charges you forrepairs which you feel should be covered un-der your warranty, please get a detailed re-ceipt for the wo

E. Notice:If your vehicle is registered outside of theUnited States, and you have not followed theprocedure set out above, your vehicle will nolonger

You will be given the name of the service pro-vider and an estimated time of arrival. If youfeel you are in an ⬙unsafe situation⬙, please letus know.

6.4 Getting Service Under the FederalEmission Performance WarrantiesA. What to DoIf your vehicle has failed an emissions test de-scribed in 5.2:• Take

If you want more information about getting serviceunder the Federal Emission Warranty or the Perfor-mance Warranty, or if you want to report what yout

WARRANTY COVERAGE AT A GLANCEDESCRIPTION1Yr/12, 0002Yr/24,0003 Yr/36,0003Yr/50,0003Yr/Unlimited5 Yr/50,0005 Yr/100,0007 Yr/70,0008 Yr/80,000Basic Limi

7. How to Deal with WarrantyProblems7.1 Steps to TakeA. In GeneralNormally, warranty problems can be resolved byyour dealer’s sales or service departm

C. If Your Problem Still Isn’t Resolved ForCustomers Residing in Arkansas, Idaho,Kentucky and Minnesota ONLY:(NOTE: This Process is not available for

The CAP will need the following information fromyou: 1) Legible copies of all documents and repairorders relevant to your case, 2) Vehicle identifica-

• If you request a documents-only review, anNCDS panel will review and decide your case.Neither you, the dealer nor Chrysler need bepresent.• NCDS wil

D. Notice Under State Lemon LawsSome states have laws allowing you to get areplacement truck or a refund of the truck’s pur-chase price under certain

• In Canada:Chrysler Canada, Inc.Customer ServiceChrysler CentreP.O. Box 1621Windsor, Ontario N9A-4H6Phone: (800) 465-2001• In Mexico, contact the Cus

8. Optional Service ContractChrysler Group LLC’s or Chrysler Service ContractCompany LLC’s optional service contracts offervaluable protection against

9. Maintenance9.1 General InformationIt’s your responsibility to properly maintain andoperate your new vehicle. Follow the instructionscontained in th

9.2 Where To Go For MaintenanceChrysler recommends that you return to the dealerfrom whom you bought your vehicle for all mainte-nance service both du

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1. Your Legal Rights Under These Limited Warranties1.1 Incidental and Consequential Damages NotCovered ...42. What’s Covered U

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IMPORTANTThis booklet contains Chrysler Group LLC limited warranties. It should be kept in your vehicle and presented to your Dealer if any warranty

Chrysler Group LLCRam CV Cargo Van WARRANTY INFORMATION201313GENMZZ-026-AAFirst Edition Printed in U.S.A.

6. How to Get Warranty Service6.1 Where to Take Your Vehicle ...226.2 How To Get Tow Service - U.S. orCanada Only * ...246.

1. Your Legal Rights UnderThese Limited WarrantiesThe warranties contained in this booklet are the only express warrantiesthat Chrysler Group LLC (⬙Ch

2. What’s Covered UnderChrysler Group LLC’sWarranties2.1 Basic Limited WarrantyA. Who Is Covered?You are covered by the Basic Limited Warrantyif you a

Be sure you get a copy of any warranty thatapplies to these items from your dealer, or fromthe maker of the product. You can find the tireand Unwired

• clutch discs or modular clutch assembly (asequipped);• windshield and rear window; and• wheel alignment and wheel balancingG. Registration and Opera